Yapsterâs mission is to ensure colleagues working in frontline roles have access to the same level of real-time support and information as those in Head Office. This means weâre constantly looking for creative opportunities to expand our offering to make frontline people feel as cared-for, informed and connected as those sitting ten feet from the water cooler outside their CEOâs office.
You, our partners, are the critical stakeholders in this mission. Beyond the ad hoc mobile messaging and notifications service that we provide, the rest is in your hands. You are the ones who deliver people platforms, benefits and badges to make people feel cared for. You are the ones who manage insight, trading data and learning content to keep teams informed. You are the experts in structured, operational communications to ensure customer teams can win together.
We recognise that if we are to earn and retain your trust as partners, we need to consistently demonstrate a couple of things:
that we will actively help win new customers, with minimal hassle and cost, by presenting an ever-growing range of mobile communications features as tightly integrated bolt-ons to your core service; and
our integrated services actually work when delivered and help retain joint customers once they sign on - measured by click through rates and other relevant usage metrics.
Our Insights team have developed an initial version of an application dashboard shown below. Once your yapplication is live for a mutual customer, you can request a click rate breakdown dashboard at support@yapster.info.
Look out for our monthly Partner newsletter which makes reference to this pledge and how our most recent updates continue to demonstrate this commitment.