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Administrator: Offensive Content

How to set this up and the steps when receiving an offensive content report

M
Written by Meg Payne
Updated over 2 years ago

The "Report as offensive" button is there to protect your teams from content that does not adhere to your own internal policies, and/or that they feel is inappropriate.

The guide on how to report offensive content can be found here.

It is often self-policed so thankfully not used very often, however below is what will occur when someone presses the offensive content button.

Offensive Content Reporting Set Up

When you are setting up Yapster you need to provide an email address for offensive content reports to be sent to

Things to consider:-

  1. This should be a team email address so when people are on holiday or sick, there is no single point of failure such that someone else can action it,

  2. Whoever receives it should be in the HR/People department as they are trained to investigate these reports.

  3. Out of office hours or weekends should be covered

What Offensive Content Reports consist of:

1) Where the content is

  • newsfeed post

  • group yap

  • 1:1 yap

  • user profile

  • group profile

2) Who reported it

Name & Location

3) Content

  • A snapshot of content

  • reported profile

4) Content Author

Name & Location

5) Ability to access content and delete it

There is a link that allows you to log in as the content owner profile for 48 hours, allowing you to read the content they wrote and if necessary delete it

  • If its a profile (user or group) being reported you will be able to review this by going to the user or group in your directory/Find Tab

Things to consider investigating Profiles (Users or Groups)

Things to consider investigating Profiles (Users or Groups)

Users

  • Name, @name, profile picture, About, Employment Status (e.g. leaver?)

Group Profile

  • Name, Group Icon, Participants, Defunct group, etc

Newsfeed Posts, 1:1 & groups yaps

  • message body, attached media, comments, etc

This will all be contained in the email and will look like this:

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