Yapster

Meg Payne

If you are an administrator this is the section for you 

Administrator tools 🛠 

this article gives you an overview of what you can do with permissions in Yapster and how to get started

Permissions Explained

Permissions a site or branch manager may need

Manager permissions

Permissions that a HR team or anyone responsible for regulating content on Yapster may need

HR Team permissions

Yapster permissions that area and regional managers may need

Area Manager permissions

Permissions explained

What to expect if you have access to the admin console

Admin Console

Managing specific users using individual actions

Administrator: Individual Actions

How to add contractors to your directory who aren't in your HR feed

Administrator: Adding Contractors in Yapster

Where to find access to Admin permissions should you need them

Administrator: Admin Yapplication

Grant and revoke permissions using the Admin Yapplication

Administrator: Manage User Permissions

How to give out access to your Yapster usage dashboard to teams that may be involved with usage and adoption

Administrator: Customer Dashboard Access

Administrator: Manage Brands/Updating Logos

How to send bulk email invites to your non-onboarded teams

Administrator: Sending Bulk Invites

Admin Yapplication

If you have this permission you can send conversations to large groups

Administrator: Creating Large Conversations

How to set this up and the steps when receiving an offensive content report

Administrator: Offensive Content

This shows you how to delete any content in Yapster

Administrator: Deleting Content

Administrator: Editing all conversations

Conversation permissions

If you need to remove someone immediately this article details how (immediate dismissal, redundancy, internal investigation, etc)

Administrator: Redacting Users from Yapster (Immediate Removal)

Get a team member back into Yapster if they have forgotten their username or password

Administrator: Sending Login Links (Registered Device Links)

Use these steps to send an invite to a member of staff whose account has been created on Yapster but cannot yet login

Administrator: Sending Individual Invites

Removing a Leaver?

Administrator: Granting the Announcements Posting Permission

Managing Individual Users

How to load your HR data if you don't have an integrated HR connector

Administrator: Manually Uploading Your Own HR Data

Manual HR Data

Webinars

How to Yap

Blogs

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company.

Tickets portal.

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