Depending on your project timelines, you'll have an idea already of how you want to go about launching Yapster to your frontline teams. We know from experience that all launches will be slightly different based on organisational requirements, but the staged launch phases set out below achieve the best onboarding and engagement rates in the first 30 days, so it goes without saying that these should be followed.
Role-based Launch
Depending on the size of your organisation, you can choose to follow either a 2 or a 3-phased launch. Project leads will be invited prior to launch and are therefore not included here.
3 Phase Launch (recommended for large organisations)
First phase:
Any of the following roles to be invited using bulk invites for non-onboarded groups: Head Office, Area/Regional Managers, Induction Ambassadors, Trainers etc.
Second phase:
Mid-management at site: General Manager, Deputy Manager, Assistant General Manager, Assistant Manager, Store Manager, Sales Manager, Supervisor, Keyholder, Team Leader etc.
Third phase:
Rest of team at site: Floor Team, Team Member, Front of House, Back of House, Sales Assistant, Stock Co-ordinator etc.
Your frontline teams make up the bulk of your workforce, so are onboarded in the final phase of a launch to increase noise around Yapster and ensure managers have enough time to inform their teams of what's coming.
2 Phase Launch
If you've chosen to go with a 2-phase launch, your first bulk invites should go to:
Head Office & Senior Management;
followed by:
Rest of teams at site.
Location-based launch
Alternatively, you may decide to roll out Yapster by location or site, in which case you can use bulk invites to non-onboarded groups to select the location that is ready to receive their invites depending on your launch timeline. This could coincide with an onboarding roadshow or be done remotely equally as easily.