Yapster

Here is a quick intro from Rob, co-founder and CEO of Yapster

What is Yapster?

Sarah Parker

Everything you need to know to get Yapping

Let's get Yappin' 🐶

This is the process you will need to follow to log in and set your password for the first login to Yapster.

Logging On For the First Time 👋

What to expect when you login to Yapster for the first time.

What you should see when you first onboard!

Logging in for first time 👋

Everything you see in your company directory explained

Using the Find Tab 🔍 & Addressing Directory Groups

Find 🔎

Newsfeed: Creating A Post

Uploading Media in a Newsfeed Post

Newsfeed: Editing a post

Newsfeed interaction through comments and reactions.

Newsfeed: Commenting and Reacting

Newsfeed: Retiring (deleting) a post

Customising your notifications to mute a specific newsfeed.

Muting your org news timeline

How to ensure effective communication in a multi-brand organisation

Posting to different timelines

Measuring team engagement on your news posts.

Post view-counts

Yapster's new look newsfeed based on your location

Yapster Multi-Timeline Newsfeeds

viewing multiple images on one newsfeed post

Newsfeed multi-posting

How and why you may want to mute a newsfeed

Muting a newsfeed

What happens when new content is posted on the newsfeed?

Newsfeed notifications

Tagging people on the newsfeed

What to expect from your notifications after being tagged on the newsfeed.

Newsfeed @mention behaviour

Why can't I post to the newsfeed?

Distributing critical comms to your entire organisation at once.

Newsfeed Announcements

Using your announcements filter on the News tab

Where are my announcements?

Permission-based functionality in Yapster

Who can post an announcement to the newsfeed?

How to acknowledge an announcement post in Yapster

Dismissing an announcement

Newsfeed 📰

Activity tab 🔔

What does the pencil icon mean in Yapster?

Pencil icon✏️

How to clear all Yapster notifications at once

Clear all unread badges

This article explains when you do and don't get notifications

Expected Notifications🚨

Activity 

Update your profile on Yapster, watch the following video or follow the instructions to change your picture, your name and your password.

My Profile

Adding Pronouns to your Yapster Profile

The logout button found via your Settings Cog

Logging Out of Yapster

How to get to Yapster settings and what you can do on this page.

App Settings

Muting auto-yaps

💤Notifications

Change your notification preferences on Yapster and learn about the different types of notifications you can receive from us.

Notification Preferences🚨

Everything you need to know about the My Devices tab in Yapster

My Devices

Does exactly what it says on the tin - here's where all of your media uploads are stored for easy access and re-posting

My Uploads

Yapster Terms & Conditions 🛡️

🟢Last Seen

Why does a profile have ⭕ on the display?

⭕Offline

Settings ⚙️

A reminder of what to include in your newsfeed post

Why can't I share a post on the newsfeed?

Adding and sending PDFs in yaps and on the newsfeed.

Can I send PDFs in Yapster?

Why can't I create a yap with all my colleagues?

Getting rid of yaps that aren't being used anymore

How do I delete a chat I don't use anymore?

More information on the details displayed on your Yapster profile

What's my role?

Understanding who's in your group conversations and why

Who's in my group yap?

sending invites to get onboard with Yapster - how does it work and who can do it?

Who can send invites to Yapster?

Here's some insight into how new starters get added to your company directory in Yapster

Adding new starters

Adding and removing users to group chats: who can do it and why?

Who can add or remove users to chats?

Are there users who've left the business still in your group yaps or directory? Here's what to do

Flagging Leavers

Here's the best way to get answers to your questions quickly

Troubleshooting 🚀

Here's how to clear unread badges for messages that are no longer relevant.

Clear unread badges or notifications

You can watch the video below or follow the instructions to reset your password and/or change your password.

Getting A Login Link & Resetting Your Password

A quick guide on what to do if you're trying to log into Yapster from a new device

I have a new phone - how do I get back online?

For anyone who's previously used Yapster and can't login now they've been rehired.

I used to use Yapster for work but now can't login

Onboarded to Yapster but haven't been online in a while? Logged out and can't remember your credentials? Who can send a login link?

Getting Back on Yapster!

How to use this mechanism to recover your account details

Forgotten your login credentials?

How to access Yapster from more than one device

Can I have Yapster on multiple devices?

Logging In

Yap: Changing the Owner of a Group Conversation

Yap: What is a yap?💬

Yap: How do I Find a Yap in my Inbox?

How to differentiate between a 1:1 yap and a group yap

Yap: Difference Between 1-2-1 and Group Yaps (conversations)

Creating a group conversation by adding individual users to your participants list instead of whole locations and roles.

Yap: Making a Group Yap by Adding Individual Users

How to send a yap (a.k.a. "a message") to a colleague in Yapster. Watch below video or follow below steps.

Yap: Send a 1-2-1 yap 💬

This guide shows how you can send a specific message to a specific role and multiple locations e.g Bar team in Area 5 locations

Yap: Sending a Group Yap to a job role and/or location (and a filter of both)

What does the Intersection Tool (Green Venn Diagram) do?

Yap: Targeting Yaps with the Intersecting Tool

How to reply to a message, particularly useful in a large Yap group.

Yap: Reply to a Message

Useful to refer back to a message you have sent previously.

Yap: Quote Your Own Message

This allows you to translate messages into the language as set on your phone

Yap: Translate Messages into your First Language

Using @mentions to tag users in conversations

Yap: @Tagging in Yaps (messages)

How to jump to the most recent message in conversation.

Yap: Scrolling to the Latest Message

A comprehensive list of media options to send in yaps

Yap: Uploading Media in a Yap Chat

How to react to messages in 1:1 and group yaps

Yap: Reacting to messages in Yaps

Yap: Who has read my message?

Use this article if you need to delete a message in a conversation

Yap: How to delete a yap (message)

This shows you how you can amend and edit your message even after it has been sent and delivered

Yap: Edit Your Messages (Yaps)

Yap: Changing the Title of a Group Yap

How to add and edit the group yap thumbnail image.

Yap: Changing a Group Yap Icon

How to retire a group conversation once you no longer need it.

Yap: Retiring (Deleting) a Group Chat

Yaps 💬

How to use Yapster's flash polling feature

Creating a Poll

Polls Explained

Polls 📊

Changed your mind or having trouble uploading media?

Cancelling Media Uploads

This shares how to access Yapster via Desktop

Accessing Yapster on Desktop

Participants in group yaps and who can add them

Can I add myself to another group yap?

Why are some buttons greyed out?

Can I see who's reacted to a newsfeed post?

Can I see who's commented on a post on the newsfeed?

What to do if you find yourself in a chat you no longer wish to be in

Can I leave a chat I don't want to be in?

What is the Guide Dog or Yapster Bot?

Troubleshooting why a new starter hasn't received an invite from Yapster to join their company communication tool

Haven't Received an Invite Yet?

Software and Internet minimum requirements

Minimum System Requirements

General

How to navigate to your archive from the yaps inbox

Where is my Archive?

Adding custom notification settings to your chats

Mute and/or Archive your Yaps

How to retrieve a conversation that's been archived accidentally

How to Unarchive a Yap (Chat)

What's happened if chats seem to have disappeared

Where have my Yaps gone?

Webinars

How to Yap

Blogs

Find answers and get help from Intercom Support and Community Experts

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